How Cloud Phone System Works?

 

Considering switching over to a cloud-based phone system? Cloud technology is rapidly transforming businesses today. With increasingly flexible and cost-effective solutions available, this could be the perfect moment to take the leap.

Before making a decision, it is more important to know about cloud phone system in details.

What is a cloud phone system or hosted PBX phone system?

Cloud phone systems work via your internet connection. That's also known as a voice over internet protocol solution or VoIP. The Cloud can make business communications easier and flex with the growth of your business.

Actually, cloud telephony is a service referred to as Unified Communications as a Service, or in short, UCaaS. That means it can be used for the integration of other office tools and processes in one place. Other than just calling, with it, you also have the option to connect through video meetings and instant messaging. It also provides integrations for CRM and other eCommerce platforms.

In fact, it's fair to say just about any cloud-based applications can integrate with the phone system. Many popular integrations come out of the box, while with some development using an open API, any tool can be set up.

How do cloud phone systems works?

Cloud phone systems are operated through the internet and are typically hosted by a VoIP service provider. A service provider actually connects all outbound calls. The provider turns analog voice signals to packets of data and sends them through your internet connection so that your incoming and outgoing calls can be completed.

You don't plug it into a landline; you plug it into your network. This can be done with a VoIP desk phone, a softphone, or an app on your computer, tablet, or smart device.

Cloud-based phone systems are very much like the majority of other commonly-used communication applications, such as Skype, Google Voice, and Apple FaceTime; while they allow the same types of functionality, they also allow users to dial out with real phone numbers, allowing even more flexibility in the same vein as the traditional business office. Your phone system lives in the cloud-meaning everything is managed online. Here, you can control your phone numbers, put call forwarding into effect, activate remote work, and add new users with ease. That way, you can keep your head in the game.

What is involved in setting up a cloud phone system?

Traditional PBX telephone systems require actual hardware and infrastructure at your location for the system to work. Not cloud-based phone systems. They only require a tool that can hook up by Internet, either Wi-Fi or a 4G/5G connection, and you are in contact with your customers or the rest of your work team.

Easy Setup Instead of the customary, headache-inducing, long and expensive implementation to get on the Public Switched Telephone Network, all that is required is a VoIP service provider and a decent broadband internet connection. You are virtually given phone numbers in no time, and your whole phone service can be manipulated on a website.

It eliminates all IT costs because you will not need a group of IT specialists to take care of the technical configuration of an on-premise Private Branch Exchange-PBX equipment. Besides, if anything goes wrong or something becomes obsolete, it will be up to your service provider to fix it. Software updates in cloud-based phone systems are also as simple as downloading and refreshing applications. Thus, there is no need to keep on investing in new equipment nor to rework the whole of the phone system just for updates.

The running costs with cloud phone systems are pretty low.

Every business tries to cut down on its expenditures. A cloud telephone is much affordable in that it cuts down the initial layout spent on the equipment and any ongoing hardware maintenance costs.

Basically, most of the cloud services available will have your major cost become buying your IP phones. If that cost happens to be over your head, then you have an option of softphones.

Cloud based phone systems generally work on a per user subscription model. When your business is ready to grow, scaling up is as easy as purchasing new licenses when required, and staff can be set up in minutes. This pricing model empowers better predictability of your phone system and control of your budget.

Another issue is that you have to consider costs every time your new employee needs a phone line with the conventional PBX. Your new user must also be wired at their desk, which is a very time-consuming activity to install. In many cases, a cloud phone system have been found to reduce total spend when compare to traditional phone bills. You’re free from regular and unexpected maintenance costs, you’re not limited to your calling minutes, or restricted by local numbers, or have to pay more for separate business SMS services. 

Enhanced movement and flexibility

A hosted cloud phone system operates no matter where work is being done. If you find yourself in different office locations or on the road, so long as there's the internet, you're all connected. It has pretty cool characteristics that with liberal support themselves toward those companies that are adopting and moving toward remote work. With this new office extension, you can get to do much more than just answer the phone. You can check your voicemail and change how the calls are directed when you are not at your actual officedesk. You can do all the tasks that can be done if one is in the office.

A reliable business phone solution.

No business can afford to stay offline. Power failures and technical issues mean serious problems with your communications in the case of using traditional on-premise PBX. You will become unreachable for customers, and productivity will go down with each passing minute.

That's why virtually every cloud phone service provider on the market touts 99.99% availability—so regardless of what happens, you can keep your work going smoothly. In addition, with a cloud phone system, there is always a backup on hand in case something goes wrong. You have a fail-safe backup so the calls don't drop and you're kept connected. 

Ready to make the switch to the cloud for phone? Get in touch with the AllData experts today to get started. Call Us on 1300 030 006